Lisa Shea Design - Product Designer

TThe State of Tennessee Tourism handles all visitor information about Tennessee. At all 16 visiting centers you can find local brochures and other vacationing information. They also surveyed visitors about their trip and experience.

Tennessee Tourism needed to create a paperless way to collect visitor's feedback for all Visitor Center locations in Tennessee.

TThe research was done on previous information collected and what questions were asked. During the discovery phase, I thought that it would be awesome if the device knew the user's location instead of asking them the question.

We did away with the paper form, replacing it with a kiosk tablet device with a GPS locator.

Visitors found the kiosk more inviting which led to more visitor's feedback.