Lisa Shea Design - UX Designer

“ReadyTN keeps you aware during emergencies.”
Case Study

ROLE: Research & Discovery | User Flow | Wireframe | Prototype | UI Design

View:  ReadyTN Wireframes | ReadyTN APP | Get the App

SUMMARY

Ready Tennessee (ReadyTN) by TEMA (Tennessee Emergency Management Agency) is a warning mobile application for natural disasters. Users can locate red crosse supplies, shelter, road, and weather information during an emergency.


PROBLEM STATEMENT

Ready Tennessee ReadyTN desperately needed to update its very out-of-date app. The Technology was failing, and the design required a facelift.

THE AUDIENCE

State of Tennessee residents who have been in a natural disaster.

ROLES & THE TEAM

I consulted with the client ReadyTN to better understand their business needs and why their users need help using the website and mobile application. Next, I worked alongside my department team of managers and developers to strategize the scope of the project and the development plan. Next, I participated in user testing, development Q&A, and design reviews. Finally, I created the UI design for the website and mobile application.

SCOPE & CHALLENGES

No access to the previous code base and had to redesign an all-new app within 2-3 months.

PROCESS

The focus was to create a seamless user flow to connect the user to the content. The project was broken down into two phases. Phase 1 uses the bare minimum Technology for the initial launch to use a turn-key solution involving web app technology. Phase 2 will attempt to use APIs to pull in content data points.

The Lean UX process was used by conducting extensive discovery and analyzing the content structure used in the previous app. Iterating wireframes and prototype design resulting in a clear direction. Use the State of Tennessee brand style guide to design the user interface to execute the MVP (Minimum Viable Product).

We used standard native Android and iOS platforms layouts because of the short turnaround. We updated the UI with the Tennessee design system. We had access to the database to pull all the data from the service into the application.

I consulted with a client to ensure the data we were pulling was accurate, so we had to do intense research to provide this information was correct for all the locations in Tennessee. In addition, we conducted interviews with local, law enforcement, and emergency personnel.

We conducted an emergency test to make sure all data points were hitting correctly if an actual emergency happened.

CONCLUSION

A well-built mobile application that was produced with a straightforward design with one-tap access to crucial information that helps citizens navigate successfully during an emergency.
Lisa Shea Design - UX Designer