Experience
Summary
A seasoned working professional with over 25 years of employment experience. Specializing in creative, customer service, office management, and administrative tasks. Skilled at handling a hectic, fast-paced work environment, maintaining a positive attitude, and ensuring customer satisfaction. Known for strong organizational skills, problem-solving abilities, and attention to detail.
Skills
• Interpersonal Skills: Dependable, organized, efficient, and detail-oriented.
• Client Communications: Managing scheduling and coordinating with work personnel.
• Strong Communication: Written, verbal, and listening.
• Quality Assurance: Reviewing business requirements while maintaining customer satisfaction.
• Team Collaboration: Able to work independently or as part of a team.
• Software Proficiency: Adobe Creative Suite, Microsoft Team, Word, Excel, Outlook and CMS-Content Management Software.
Professional Experience
House Manager - Playhouse on the Square | May 2024 – Present
• Great guest with a positive attitude and solve problem as they arise.
• Make sure all staff is available and at their proper stations.
• Communicated with director and stage manager for prompt start to show.
• Maintaining building cleanliness and securing the building before, during, and after the show.
Driver - Uber | February 2024 - Present
• Great guest with a positive attitude and create “good vibes” car ride.
• Currently 350 5-star rating: Achieve a 100 5-star rating within 30 days through excellent customer service and timely drop offs.
• Maintained 4.98 rating average and 50% tipping rate through customer satisfaction.
• Handled a fast-paced work environment while maintaining a positive attitude and ensuring customer satisfaction.
Dasher - DoorDash | January 2023 - October 2023
• Achieved a 4.87 rating through consistent and timely food deliveries ensuring customer satisfaction.
• Demonstrated self-management and organizational skills while working independently.
House Opener - H.O.M.E Helping Out Music Evolve | March 2022 - December 2022
• Managed front office tasks, including greeting guests, scheduling, and tracking room rentals.
• Coordinated with other staff to ensure smooth operations of common areas and maintained inventory.
UX/UI Designer - Ncontracts| August 2019 - January 2022
• Collaborated with cross-functional teams to build new user features and design solutions.
• Orchestrated organization of design files by utilizing effective naming conventions and folder structure with in a CMS.
• Demonstrated ability to work in a team-oriented environment and meet project deadlines.
User Experience Designer - State of Tennessee | August 2017 - August 2019
• Maintained detailed records in CMS systems, ensuring data accuracy and timely follow-up with clients.
• Assisted in quality assurance tasks, such as reviewing software functionality and communicating with customers by setting up regular schedule meetings.
• Demonstrated ability to work in a team-oriented environment and meet project deadlines.
EDUCATION
NN/g UX Certified - Nielsen Norman Group (UX) Certificate – 2023
Agile Fundamentals: Including Scrum & Kanban - Udemy Certificate – 2023
User Story Masterclass: Your Agile Guide to User Stories - Udemy Certificate – 2023
General Assembly (GA) - (UX) User Experience Design Circuit Certificate 2017
Reilly School of Technology - JavaScript Programming Certificate 2015
UCLA Extension - Web Design 2011
Austin Peay State University - BFA - Graphic Design
COMMUNITY
• Indie Memphis Film
• Epicenter Memphis
• (BBA) Black Business Association of Memphis
• Taxi Music (Composer Member)
